>MY Paypal FRUSTRATION

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I created my paypal account sometime 2006. I never got to use it up until now that I started to earn thru blogging. And then I realized my account was unverified meaning I can’t withdraw, transfer my funds although unverified accounts can still receive payments…So, in order to verify my account I would need to add a bank account or a credit card…The problem is, my paypal account was created United States as its country of residence (demn) so there’s no way I could ever verify that. I had several attempts of contacting paypal’s help team and got really stupid emails…why stupiiiiiiiiidddddd??? here’s what transpired.

FIRST ATTEMPT: July 1 (sorry I can’t post my first email to paypal because I used a mobilephone so there’s no way of tracking my first ever email..anyhoo here’ the reply:)

Dear Reena De Jesus,

Thank you for contacting PayPal.
Hello, my name is EL and I’ll be glad to assist you with your question regarding your address. When changing your street address, you will be unable to change your country of residence. PayPal does not currently support addresses from multiple countries on the same PayPal account. The only way to change the country of residence is to open a new PayPal account and select your country of residence during the sign up process.
If you would like to open a new account under another country, you will first have to close your existing PayPal account.

To close your PayPal account, follow these steps:
1. Log in to your account at https://www.paypal.com/
2. Click the “Profile” subtab.
3. Click the “Close Account” link located under “Account Information” and follow the online instructions.
To open a new account:
1. Visit https://www.paypal.com/
2. Select the “Personal” radio button for a Personal or Premier account. Select the “Business” radio button for a Business account.
3. Choose a Country from the drop down menu.
4. Click “Continue.”
5. Fill out the form. *The Business account form has two pages to complete.
6. Click the “Sign Up” button at the bottom of the page. You will be taken to a new page. Follow the directions to confirm your email address. Once the email address is confirmed, the PayPal account will be ready to use! It is my pleasure to assist you.
Please reply to this email if you need further assistance. Thank you for choosing PayPal.

Sincerely,
EL
PayPal Resolution Services PayPal, an eBay Company

SECOND ATTEMPT: Aug 31
Dear Reena De Jesus,
Thank you for contacting PayPal.
Hello my name is Mary Rosefern, I am sorry to hear about the situation regarding your account issues, and I understand your frustration and concern over this issue. I am happy to assist you with your questions. We’re sorry to hear you’re thinking about closing your PayPal account. We value you as a customer, and ask that you carefully reconsider your decision. If you think there is a chance you may want to use our service in the future, it is not necessary to close your account. You’re welcome to use your account as much or as little as you wish.
To close your PayPal account, please follow these steps:
1. Log in to your account at https://www.paypal.com/.
2. Click the “Profile” subtab.
3. Click the “Close Account” link located under “Account Information” and follow the online instructions. Note: · Any pending money requests will automatically be canceled Please Note: If you decide to close your account, please complete the checklist located at “Reason for Closing Account.” Completing this checklist will help us improve the overall PayPal service. Thank you for your cooperation.
If you have any further questions, please feel free to contact us again.
Sincerely,
Mary Rosefern PayPal Resolution Services PayPal, an eBay Company

Original Message Follows: (MY EMAIL) ————————
hi please help me clear up my account issues. first I have funds in my account but then I can’t withdraw nor close it because it’s unverified. I can’t verify it because I have the wrong country of residence. Please how can I get my funds from this unverified account? I hope you will be able to help me resolve this thank you!

THIRD ATTEMPT: Sept 6
Dear Renz De Jesus,
Thank you for contacting PayPal.
Hello, my name is Misshelle, I understand how frustrating this is and I appreciate the opportunity to assist you with your concern regarding closing your account. I realize that this concern needs to be addressed immediately and we apologize for any inconvenience this has caused you. I understand that you are not able to close your account due to the positive balance. In order for you to withdraw the balance in your account, please add a bank account and after you have withdrawn the money, you may close your account. Enjoy the convenience of using your checking or savings account with your PayPal account.
Just follow these easy steps:
1. Log in to your account at https://www.paypal.com/.
2. Click “Profile” at the top of the page.
3. Click the “Bank Accounts” link in the “Financial Information” column.
4. Click “Add” if you already have a bank account added
5. Enter the bank account information.
6. Click “Continue.” Note: When adding your bank: · Your checking account routing number may be different than your savings account routing number. · Add any leading zeros to the account number. · Verify the correct bank information with customer service.
If your bank qualifies for instant bank confirmation, you will have two options:
1. Instantly confirm your bank account online – If you have online access to your bank, you can enter your bank log in information to confirm your bank account. This process takes about 2-3 minutes
2. Confirm your bank account by random deposits – PayPal sends two deposits to your bank account. The amounts are between $0.01 USD and $0.99 USD. After 2-4 business days contact your bank to find out the amounts.
To complete the process, follow these steps:
1. Log in to your account at https://www.paypal.com/.
2. Click “Profile” at the top of the page. 3. Click the “Bank Accounts” link in the “Financial Information” column.
4. Choose the bank account you wish to confirm and click “Confirm.”
5. Enter the two amounts.
6. Click “Submit.” If the amounts are correct, your bank account will be confirmed. Please note that you may wish to verify the routing number with your bank’s customer service department. I would like to let you know that you are valuable to us and it is important for me to help you with this.
For further assistance, please don’t hesitate to reply to this email and let us know.

Sincerely,
Misshelle Alexis
PayPal Resolution Services PayPal, an eBay Company

Original Message Follows: (MY EMAIL AGAINNNNN) ————————
hi. i did your instructions but its not permitted to close an account because i have MONEY in my account and I can’t WITHDRAW it either. I wanted to transfer the money to my husband’s account but it’s not permitted again.

FOURTH ATTEMPT: Sept 7
Dear Reena De Jesus,
Thank you for contacting PayPal.
Hello, I hope all is well with you. I understand that you are unable to add a bank account, don’t worry, I’ll make sure your concern is addressed quickly. PayPal is constantly working to ensure security by randomly screening the accounts in our system. In our recent review of your account, we determined the need for further information to help us provide you with the highest level of security. We request that you please complete the provided checklist within the specified timeframe. If we do not receive this information, your access to sensitive account features may be limited. We appreciate your prompt cooperation in this matter and apologize for any inconvenience this may have caused.
To view the checklist, please follow the instructions below.
1. Log in to your account at https://www.paypal.com/
2. Click the “Resolution Center” subtab.
3. Complete all steps listed in the
Steps to Remove Limitations table, to remove the limitation. It is my pleasure to assist you again.
Thank you for your time and let us know if we can further assist you.

Sincerely,
Misshelle Alexis PayPal Resolution Services PayPal, an eBay Company

Original Message Follows:(MY EMAIL AGAINNNNN) ————————

hi! i can’t add a bank account because the country of residence is wrong. I am in the Philippines but the paypal account is from US.

FIFTH ATTEMPT: Sept 13

Dear Reena De Jesus,
Thank you for contacting PayPal.
I am sorry to hear about this situation, and understand your frustration and concern over the issue. To remove a limitation on your account, simply complete all steps listed in the ‘Steps to Remove Limitations’ table. You will be asked to enter a PIN number to lift the limitation. Be sure to print the page or write the PIN down.
To receive your PIN number and remove the limitation on your account, please follow the steps below.
1. Log in to your account at https://www.paypal.com/
2. Click the ‘Resolution Center’ link.
3. In the ‘Steps to Remove Limitations’ box, click the ‘Resolve’ button in the ‘Action’ column.
4. Select the phone number at the credit card billing address to confirm. · A credit card is required to remove your limitation
5. Select the time to receive the automated call.
6. Click ‘Continue’.
7. You will receive a ‘Confirm Location by Phone’ page, and your 4-digit Phone Confirmation PIN. · Write down your PIN or print the page
8. You will receive an automated phone call from PayPal in the time you selected and be asked to enter your Phone Confirmation PIN. 9. After completing the phone call, you will receive an email with your Phone Confirmation results. It is my pleasure to assist you.
Thank you for choosing PayPal.

Sincerely, Karen PayPal Resolution Services PayPal, an eBay Company

Original Message Follows:(MY EMAIL AGAINNNNN) ————————
hi i tried doing all the steps you indicated but i can only do two. the add bank and location is not possible because of the wrong country. My account is on United States while I am in the Philippines.

SIXTH ATTEMPT: Sept 26
Dear Renz De Jesus,

Please do not reply to this email. This mailbox is not monitored and we are not able to respond to inquiries sent to this e-mail address. If you still need assistance please log in to your PayPal account. I hope all is well with you, my name is Rachel and I would be happy to look further in to your account. I sincerely apologize for any inconvenience you may have experienced and the delay in response to this email. I understand that you would like assistance on your limited account. We have forwarded the information you have provided to our Appeals department. You will receive an update on your case shortly. We appreciate your cooperation in helping us to resolve your limited account access. If you have any further questions, please feel free to contact us again.

Sincerely,
Rachel PayPal Resolution Services PayPal, an eBay Company

SEVENTH ATTEMPT: Sept 29
Dear Reena De Jesus,
Thank you for contacting PayPal.
I would suggest that you add a Visa Credit Card in order to be able to send the funds to another account. I would also suggest that you create a Philippines PayPal account and the fund there. You can add a debit or credit card to your PayPal account from your profile.
Here’s how:
1. Go to the PayPal website and log in to your account.
2. Click “Profile” at the top of the page.
3. Click the “Credit/Debit Cards” link in the Financial Information column.
4. Click “Add a Card” if you already have a card registered.
5. Enter your information and click “Add Card.” Please note that a debit or credit card can be registered to only one PayPal account.

Here’s how to open a PayPal account.
1. Go to the PayPal website.
2. Click “Sign Up” at the top of the page.
3. Select your country or region from the drop down.
4. Select your preferred account type and click “Get Started.”
5. Enter your information, including your email address and password, which you will need your to log in to your PayPal account. · Enter your full email address, for example, name@domain.com. · Your password must be at least 8 characters with no accented characters and is case-sensitive.
6. Click the button at the bottom of the page create your account.

To send payments you must confirm your email address.
1. Check your email inbox.
2. Click the link in the PayPal Confirmation email.
3. Enter your password and click “Confirm.”
Thank you for being part of the PayPal community.
Sincerely,
Jan Lloyd PayPal Resolution Services PayPal, an eBay Company
Original Message Follows:(MY EMAIL AGAINNNNN) ————————

Form Message customer subject: I cannot verify my account customer message: Additional Information: ‘I cannot verify my account since the country of residence on my account is US and I am in the Philippines therefore I cannot add bank or credit card. Is it possible to transfer my funds to my husband’s paypal account?’

EIGHT ATTEMPT: Sept 29
Dear Reena de Jesus,
Thank you for contacting PayPal.
I understand that you have a question regarding in adding a bank or credit card. I apologize for the inconvenience of having to write about this. My name is Alex and I am happy to assist you with your concern. Before you link your checking or savings to your PayPal account, make sure that you have the correct bank information:
· Check to make sure your routing numbers are correct.
Some banks use different routing numbers for checking and savings accounts. · Your account number may be preceded by zeros. If so, make sure to include them when you complete the form to link your checking or savings account.
Here’s how to add a bank account:
1. Go to the PayPal website and log in to your account.
2. Click “Profile” at the top of the page.
3. Click the “Bank Accounts” link in the “Financial Information” column.
4. Click “Add” if you already have a bank account added.
5. Enter your bank account information.
6. Click “Continue.”
We appreciate your patience and understanding regarding this matter, and wish you continued success on PayPal.

Sincerely,
Michelle Alexandra PayPal Consumer Support PayPal, an eBay Company

Original Message Follows:(MY EMAIL AGAINNNNN) ————————

HOW CAN I ADD A VISA CARD IF I DONT HAVE ANY FROM US? ALSO i DONT HAVE A BANK ACCOUNT FROM US because MY paypal account was created using US as the country when I am NOW in the philippines. i have been telling you guys every email i sent that I CANNOT ADD A BANK OR A CARD BECAUSE OF THAT. That’s why I was suggesting if you could transfer the fund of $40 at my other paypal account that is verified. I hope this time you take time to understand my problem.

WHAT THE FFFFFF,,,,, You see, they kept on giving that crap on how to ADD A BANK OR A CREDIT CARD where in fact I wrote several times that I COULDNT AND IT’S NOT POSSIBLE BECAUSE I AM IN THE PHILIPPINES!!! SHET..ANG ENGOT! What part of my crooked english that they did not understand??? Am I not clear on my explanationSSSSS? They even BLOCKED my account to investigate the issue further…Demmit..then what??? back to zero.. If my case is hopeless I would just want them to tell me straight up so I won’t expect to withdraw my $40 anymore. They can keep it if they want to. Deemmmmittt!

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Jhong

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Comments

  1. >Nakakaloka!

  2. >renz: na praning ako. the problem was so many people handled your account kaya nag ka gulo. i suggest you write form beginning to end so that the person who would receive your request know the whole story.

  3. >Do you think it's ok to send them the link of my post? so they could read it here na lang?

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