Meralco Improves Their Customer Relations and Online Services

Now, customers can interact with Meralco through Twitter, Facebook, YouTube, apps, and a newly revamped website. These digital properties allow Meralco to be more accessible any time of the day to ensure better connections to its customer services, right where customers already are: online.

The new website guides visitors to two main sections. FOR CUSTOMERS provides the answers to customer concerns including electricity consumption, bill-related matters, and new account applications. THE COMPANY is the section for corporate reports, business partnerships, stakeholder relations, and investor information.

The site’s redesign allows visitors to easily access the information they’re looking for. The navigation bar at the top lists the main sections of the website, touts at the bottom of the page link to frequently accessed information, the Quick Links bar on the left for more important information customers want to know about, and the center for featured videos, photos, and articles to keep everyone updated on the latest from Meralco.

Customers can also register their billing information on the site in order to access their monthly bills online through the Meralco E-Bill app. Another app available is the Meralco Appliance Calculator or AppCal so that customers can compute and gauge their electricity consumption based on the different appliances they use at home. Computations can be specified to the type of appliance, corresponding wattage, and frequency of usage, and the AppCal calculates cost per hour, day, week, and month. The App also takes into account the prevailing generation charge for the month. It can be accessed through the Meralco website, or downloaded from the site as an app for smart phones and tablets.

The website also links to Meralco’s social network pages, each of which offering special features for customers. On Twitter, @meralco provides round-the-clock customer service, so that Meralco can address one’s queries immediately. The Meralco page on Facebook is a hub for the latest campaigns, and customers can Like the page to learn more about the company’s services, innovations, and CSR projects. The Meralco channel on YouTube, meanwhile, hosts Meralco’s television commercials and special video features.

And while these digital properties give current customers easier access to better customer service, Meralco is also gearing up to provide power to more areas in the country to help shape more modern standards of living for every Filipino. As the Philippines approaches its Quincentennial year in 2021, Meralco is laying out the groundwork for innovations: Wider Power Distribution, Prepaid Electricity, Meralco Power Generation, the Automated Area Network, and Meralco-Powered Electric Vehicles are just the start of greater things to come, for a brighter future for the Philippines.

 

For more information, visit meralco.com.ph.

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Jhong

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Comments

  1. I wish they also have an online cashier .. so that busy people will just pay online.
    My recent post I will teach you service and hospitality

    • renzalcantara says:

      Hi Timothy!

      Thanks for dropping by! I think you can pay online via Bancnet portal and if you apply it on your preferred bank (such as BDO).

  2. Hey Renz, thanks for the info .. i didnt know that .

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