Last August 2015 our search for a new home ended when we saw this gorgeous blue house in Crown Asia’s Woodberry Heights. It’s one of the four model houses left for sale. I knew it was for us because it’s beautifully situated just across one of Assumption Antipolo’s gate. It’s just perfect for my girls.
We were promised that the entire house renovation and repairs will be done by end of May 2016. In time for my eldest’s school opening. They said that the broken split type aircon will be replaced too as this was part of the amount we paid for. And so the grueling process of owning a house happened.
March 2016, we had our loan released and the house is due for renovation.
Today, it’s June 24th and our house still looks like a mess. No kitchen sink, no working shower, ground floor looked like it has gone through house flipping. It’s just really so painful to see and tiring.
By this time all our household stuff and members are cramped in a two bedroom condominium, boxes everywhere, kids’ toys already packed and just plain chaos and disarray. To top it all, we have incurred unnecessary expenses because of Camella’s delay. They have moved the turnover date 5 times (and their 6th as I write this).
With a heavy heart, I have to leave my girls at my inlaws’ so my husband and I can look after what’s small renovation done at our house and run after the Engineer assigned to us. We bring our work with us and stress level is just super high.
My husband felt ill early today because of stress, lack of sleep and because he’s really tired driving to and fro Antipolo and Ortigas.
I am at the end of my wits and I cannot get hold of the Engineer anymore. Last we spoke he said they are having problems with our contractor. CRS Construction, the contractor, failed to deliver the materials needed for the renovation, failed to pay the workers properly hence they left. It’s frustrating because last month, we noticed no work has been done at our house at all and we reported it at Camella’s main office. The Engineer though assured us (at the time) that we were still right at the timeline. Clearly, we were not.
Next week, is the start of my daughter’s first day at a new school and Camella has given us no hope that Peaches is going to enjoy her first stay at her new home.
Now, if you ask me if it’s worth buying from Camella? My answer is NO.
So much incompetence from the administration, from the person who handles your account down to the Engineer. Imagine them accepting the bid of a company that CANNOT finance a house renovation? The broker who assisted us cannot help at all because Camella does not care.
It’s not as if the house is cheap. And they treat us like this.
It has been 3 months of house renovation. We have reached out to their management, upper management, area team leader but we have not gotten any good result…make that.. no result at all. They have known about the contractor’s financial issue, they should have acted early because they gave us the timeline to which we have agreed.
Beyond acceptable. I am beyond disappointed. I am angry. I am tired of being patient and kind. If only we can take our money back. If you’re a friend, don’t ever buy.
Update: June 30, 2016
Many are asking what happened to this story of our life.
As of this writing the house is 95% done just minor things like replacing the glass window they broke. The remaining 5% is the t&b on our 2nd floor where they had to remove all the tiles because there was a leak causing the water to run down through the room below it. AND their turnover deadline was again MOVED to next week, Wednesday.
So really, you tell me if our concerns were really addressed.
Personally, what they did after putting up my blog post was to calm us down and attempt to remove this post AND NOTHING ELSE. The coordination, the added workers, and other works they did ARE ALL THEIR OBLIGATION and nothing to appease us with the stress and anger that we felt towards them.
We thought it is fair to ask for JUST COMPENSATION after all the expenses we incurred, the hassle they all put us through, the delays and most of all the STRESS.
Yesterday we got word that our demand for the JUST COMPENSATION was disapproved by the admin and management. Outright disapproval.
Who will pay for the electric bill when they used a lot of machine when they worked on the house? Who will pay for the water bill when the workers and the Engineers left it leaking for days while they worked. Definitely not us.
We have not signed the acceptance document yet and we won’t until they clear things up. We’re pushing through with our complaint and will send it to HLURB.
Oh and by the way, the split type aircon? They NEVER bothered fixing it or replacing it with a new one.
UPDATE: June 29, 2018
I felt obliged to keep adding on this blog post because more and more complaints are posted on the comments section. I am appalled that a big company like Camella could stomach something like this. Are we too small to be neglected? Aren’t we homeowners who were promised this and that only to receive mediocre service?
So what has happened to us?
October 2016, we finally signed the acceptance and turn over contract. But they failed to replace the broken aircon as promised. When we were chasing it, they said the accounting department did not approve it but days before they said the budget was already there and they were just waiting for it to be released. Dang it, we believed them once more without any signed papers.
So again, lesson learned- if you are being promised something… ask for an affidavit saying so. Have it signed!
Did we pursue the HLURB complaint? NO. It was useless. I was told HLURB will just mediate and I’ll just end up being frustrated even more. Welcome to the Philippines!
Since then, we’ve had to call a poso negro service to have our tank fixed because it was clogged. Remember this house we got was a model house. We had to remove the toilet bowl from one of the bathrooms upstairs because of a leak. We had to call the pest control because I’ve seen termite houses in the garden.
I’d like to tell you that even though this house was a “prime” property, some materials used were substandard. We had to change it/repair it.
Let me share my neighbors’ Camella homes horror story as well…
Okay, so remember our house is at a culdesac and we have 2 houses in our right and 2 houses in our left. So 4 model houses in total.
Camella Model house 2 (because 1 is us!) – The owner was working abroad and she has signed the acceptance paper when she realized that there was no provision for a kitchen inside the house. I SWEAR, I am not making this up. There was a tiny kitchen, yes. BUT no water line for the faucet. It would be easier for them to build a kitchen outside, which they did, at their own cost. The second floor bathroom was clogged and they had to wait for a week for the contractor to fix it. They were also promised with a new aircon, but until today, 2 years after… we’re still waiting.
Camella Model house 3 – The owner left this house after accepting it so she’s yet to find out the horrors.
Camella Model house 4– Bathroom leaking, toilet bowl broke, rainwater going inside from the kitchen door, promised with a new aircon but, guess what? 2 years after, no aircon still.
We’re just here trying our best to make our house a dream one as we go along because honestly, we don’t have much choice for now. We’ve spent A LOT on this house and this is all we’ve got so far.
Good thing my neighbors are great and my girls are so welcomed and at home.
Hi there,
I’m very sorry to hear this. I think this means Camella should be off our list.
We live in a Vista Land property too and we also experienced some problems at our house but they have fixed it immediately naman. Maybe because naka preselling yung property namin and not ready for occupancy? Or baka dahil mas mabilis management dito? Nakaka sad naman yung nangyari sa inyo. I hope Camella will do something about it as soon as possible.
Boo
I had the same problem with camella. We had been diligently paying our dues for 3 years already and our house was supposed to be turned over last January 2016 but unfortunately the contractor assigned to us had a sudden financial problem and they were unable to deliver our unit on time. We had made several complains and spoke to few of their engineers who made countless promises but none of them had kept their word. Our calls and complains were ignored which left us truly devastated. Finally we had decided to send them a demand letter in which it is stated that if Camella would continously ignore our demand and complaints, we would reach out to media and seek for legal counsel. Unfortunately, we were once again ignored and we are left with no choice but to file a complain in HLURB as well as file for legal action. Needless to say whoever is planning to buy a house with Camella should avoid this unprofessional real estate developer as they are very incompetent and all the money you worked hard for will just go down the drain.
HI Almira,
I am so sorry that you have to experience the same thing. I hope someone from Camella contact you soon and “man” up. What I found really helpful is coming to their admin office and file your complaints there.
Admittedly, my husband caused a scene the last time we went because of the gravity of our situation. He really lost his patience and we felt that we really were taken for granted.
Please let me know of any progress!
11/25/16
OMG my wife and I are going through the same our dream home is in Silang tagaytay . We have hired an attorney and will be in the Philippines in two weeks. I would like to collectively work with other people who have been scammed by Camella homes to help resolve this. Best regards Josef
Sir, were you able to solve your problem with Camella? Any update pls. I’m about to file a case against them as well. Thanks in advance.
Can I gt ur number sir?
Hi Rhica,
How was your case against Camella?
Hi,,everyone my name is marissa seares and we are lliving here here in hawaii and we have a big problem with camella,i want to file a case against them because we were on our 20% downpayment just 3 more months of our downpayment and they released our loan,,not knowing it and all of a sudden i recieved an email that i am in the collection department because i am not paying my mortgage payment,,i was so upset because they said before that the whole downpayment should be paid before loan is released,so now i want to file case against them for inproper doing (negligence) if anyone ccan give me a tip i would appreciate it God bless everyone
Any updates on this one? I am also facing problem with them. It’s been 8 months since they turn over the unit but we can’t move in because the unit was still not approved from Bureau of Fire Protection. I am already stressed with this aside from the financial were facing because we are renting our house and can’t move in to our unit yet. I want to seek legal advice regarding this because they seem to just wanted me to wait till they got the appropriate permits necessary.
Oh no Rubie, it’s really really bad what has happened to you. It’s unbelievable that this is STILL happening! Imagine how many of us are out there!
Did you sign the turn over paper?
The best way, as far as I know, is to write a Letter of Complaint addressed to your Regional HLURB, Office of the President and the Secretary of the HLURB. It’s worth a try.
Hi, I am here again reading your post. We already moved in last Decemer 2019 thanks God and there are minimal repairs that occurs from time to time but the horror it deliver with my neighbors is much more alarming. Grabe din talaga. Pero ayun nga, wala ng magawa dahil andito na. Homeowners na lang mag aadjust talaga. 🙁
Hi joseph,,i am planning to hire an attorney ad well,,because we are living in the us and we wanted to hire a lawyer
Hi guys,
I hope you can update us all on how your cases went.
I also found this- http://hlurb.gov.ph/services/buyers/
and you might want to read it.
Hi Hello,
Just wanted to ask in which government agency I can file a complaint against camella? I purchased a lot through installment plan (3 years) and they promise to give the title 3 months after completing the payment. however more than I year they did not give it to me. They are asking for more additional documents and is asking for home owners fee that according to them I did not pay for 44 months. I dont have a title, nor I don’t have a house. I am asking for re-reimburse but they are not willing to give it.
HLURB- pls search this in Google for the nearest location. They will help you find solution to your problem. 🙂
I am experiencing right now a same issue in Camella Dos Rios in cabuyao laguna,
We put our down payment last May 2015 until now the house was not been finish yet
The engr.can’t able to give our turnonver date and move in date . I can’t even sleep and
Because of too much stress , Is anybody here know how to send a message to
Cynthia Villar?
Hi Imelda,
I tried writing at ALL of the portals that I could find to air out our frustrations but no one really cared. Except when a blogger friend saw my post and passed it on the one of the PRs of Camella. Someone called us and gave promises, yadah yadah yadah. Fast forward to today, we are still awaiting the A/C unit that came with our model house which was promised to us and we were assured (before buying the house) that it will be replaced.
Same situation here..its been 3years also and we already filed our complaints to HLURB..what we are waiting now will be the hearing for the notice of mediation..we ask for a refund of 100%!we spot cash the equity/dp and the contract says that the construction will be 6-8mos after fuly paid the dp but unfortunately they failed to do so until we found out also that Camella Ozamiz just got the license to sell on may2016..
naku mam, kami po di sinipot sa unang miting sa hlurb. tapos ang gagawin, gagalaw lang pag malapit na ang sked ng miting with hlurb para may mapresent sa inyo. kami 2015 pa naka file ang complain pero until now wala pa ring napagkakasunduan. hlurb’s hands are tight din naman. di rin sila nagdedesisyon. kaya mediation meeting kasi magmediate lang sila sa inyo ni camella.
Almost same pla na exp nmin sa Camella Provence.Ang kaibhan lng ang dp nmin is payable ng 16months.Ntpos nmin,pero indi n proceed ang bank financing kasi wla maipresent ang Camella sa bank pra masure ang construction.So ngbbyad prin kmi sa camella with monthly interest n.almost 1yr n this april.Very sad wla prin construction.Wlang sure kung kelan.nkkpgod n dn mgpunta punta sa offce nla.gnon p dn nman ang ssbihin.
It’s wouferdnl to have you on our side, haha!
11/25/16
OMG my wife and I are going through the same our dream home is in Silang tagaytay . We have hired an attorney and will be in the Philippines in two weeks. I would like to collectively work with other people who have been scammed by Camella homes to help resolve this. Best regards Josef
Same with us..Indi nla ma sure kelan start ng construction,.Pero nung kukuha k plang ang gagaling mgsbi ng date kelan iistart..So what we are doing now is,paying..paying…paying at nganga kelan nla ggwin ang bhay.Sana maisip nman nla n pinaghihirapan ntn ang bnbyad d2..
Feb 13/2017 Present issue in Camella Baliwag Bulacan Contract Price didn’t follow instead asking us to pay additional amount for Balcony and carpark.Administration emailed us that they made mistake on the contract price.This is rediculous.I hope they will resolve this matter.
im also living in camella baliwag. and we have an ongoing issue with the 13sqm na di mabakuran ng camella dahil sa mga private people na nasa likod namin na ipinipilit na sinsakop nila ang ndi sa kanila. there is an alleged lan dispute on it kaya mukhang squatter and permiter fence ng likod ng house namin. tapos ang security napaka linient. nung nanakawan kami ng bike walang ginawa ang mga guard kundi gumawa ng written document tapos, tapos na. nung we asked who would be liable to any theft incident sa loob ng subdivision sabi nila wala raw kasi di naman daw mababantayan ang bawat bahay. ang sabi pa dapat daw sinisinop namin ang gamit namin. sinisi pa na wala kaming bakod to think na kaya di mabakuran is dahil may land dispute pa sa likod. tapos nagreklamo kami sa water dahil amoy kanal ang water pag unang bukas sa madaling araw. hanggang ngayon wala pa ring result. ang pool kahit home owners pinagbabayad pa para daw sa maintenance ng pool. ang clubhouse may discount pero u need to pay a deposit bond na 2k additional dun sa rent fee. nakakaloka di ba.
Omg! After reading all the complaints, it makes me sick!!! I am going through the same issues like everyone else right now.Last year, I purchased a 5.2mil Fatima at Balanga, Bataan ( next to Vista Mall ). Tapos Na po Yung bahay few months ago pero Hindi pa po Na turn over saken dahil I refuse to sign anything. From my agent, to marketing, admin, engineer lahat po is so incompetent Na parang kausap mo ay bata. I was so disappointed when I saw the finish product of my house. Talagang napaka cheap po Ng gawa Ng bahay at ang Dami Ng Dapat I repair. I went back to camella and complain so many times but it is so frustrating because they move slower than snail. Ako pa po ang nag follow up Sa kanila. They lied so many times saying Na ni rerepair pero Hindi pa pala. Talagang ma high blood Ka dealing with so many uncompetent employees of Camella. I should have my research before buying but I didn’t. Until now, they barely started with the repair but Yung repair is still “palpak”. Ang agent Ko si Jaypee Del Mundo at Admin si Janine Perpetua. Both incompetent! Yung Engineer Roy. When I inspected the house, palpak lahat Ng gawa pero pasado Sa engineer. I don’t know what kind of engineer camella hires but for me this engineer is also palpak.
I stop and refuse to make payments for my amortization to BDO, mag 3 months Na. I told them if camella does not comply with my request, I will not make any payments and will seek legal actions. My contact Sa BDO is coordinating with Camella. I am hoping that we can come to a better agreement soon.
Lesson learned: have someone monitor your house during construction
Understand the layout your signing kc po Yung binili Ko may firewall Na idinikit Talaga Nila Sa next house Na parang naging town home. I tried to fight it but they told me I signed the layout . Even my agent inamin Na Hindi nya Rin Alam Na may firewall Yung bahay Ko. So stupid!!! Pero wala po cla but I signed the lay out. So… be careful po what you’re signing kc they will use it against you.
I highly recommend wag po kau bibili Ng bahay Sa Camella. Bababuyin ang bahay mo sa quality Ng gawa. Be careful ! Stay out of Camella Homes!!! Hindi poworth it ang bahay at headaches!
Naku buti nlng nkita q mga negative comments d2, I will not include this camella homes s mga prospect nming bibilhing hauz.
Thank u s mga story n na experience nyo.
And I thought that we were just the one who is having a problem with this company.
Our house was delayed for over 9 months now. Even talking to the current COO, Ms. Leni, wont do good. I find it hard that she became a COO on the first place.
Most frustrating is how they treat their customers. We are always the one asking for update. They are not, in any way, customer oriented.
I just hope the house is OK during the punch listing. God only knows where my punch will land if not.
Hi Jomar,
I totally understand you! I was so frustrated that I had to write to the contact us page of the Manny Villar website LOL. That didn’t go anywhere though.
I hope you get yours sorted out soon.
Speak with the workers because sometimes, they have all the details why it’s being delayed.
Same here in Camella Bacolod! Very poor customer service(rude and unprofessional office workers), construction for over 8 months already! Looooong wait and nobody even bothered to update us of our status. We needed to visit their office again and again just to be attended by unporfessional peple 🙁 We really regret our decision in choosing Camella.
Honestly, I do not know if the higher management knows of all these.
Camella has been the cause of my stress since 2014. I booked Carmela (in camella altea) last March 2014. I finished my DP in June 2015. On the same year, BPI conditionally approved my loan. Conditional since they needed some documents from Camella before they finalize the approval. Genevieve, my Account officer at that time, promised to coordinate with the bank, but she never did. She never coordinated with me either. From 2015 to 2016, I never heard from any of their staff. Then came 2016. I got tired of sending them emails (I was in Bicol most of the time so I couldn’t visit their office). Someone from Camella emailed me that a new Account officer was assigned to me (Genevieve was transferred to another account). That time, I learned that the house was already completed. Again, I apply for a housing loan in the bank. Again, I receive no reply from my Account officer. After a few months, a new account officer was assigned to me. Just the same, she didn’t coordinate with me. Fast forward. Recently, I signed the contract with PNB. We are close to completing everything but still, no email, no notice, no phone calls from Camella. Btw, a new account officer was assigned to me. Hulaan nyo kung sino? It’s Genevieve! Argh! Good luck to us!
It’s sad to hear all these horror stories and realize that we are all at the losing end here because we pay for everything and we get mediocre service and end result.
what happened to your account? just want to know update. Genevive is the aasigned to me as account officer
ANY HOME OWNER AT CAVITE HERE OR BUCANDALA AREA PLANNING TO AVAIL THEIR EASY HOMES THERE PLSSSSS GIVE ME AN ADVISE
Naku same story dito naman kami sa Tanza Cavite nagstart kami magbayad ng DP 2014 at natapos kami ng 2015 at tuloy- tuloy na kaming nagbabayd ng aming MA until now wala parin kaming sched ng turn over ilang buwang n akong pabalikbaliks sa office nila sa Alabang punta sa site but still walang action na ginagawa ang Camella at ngayon na malapit na ang pasukan need na naming makalipat at naenroll ko n anak ko sa Tanza wala paring balita galing sa kanila nkakapagod at nkakaubos ng pasensya ang Camella pano nalang kami eh pasukan n 1st week ng June at hanggang katapusan nalang kami dito sa inuupahan naming bahay.Mamaya pupuntahan ko uli sa site at pag wala paring nangyayari sa bahay gusto ko na sanang makarating ito sa media mapatulfo o d kaya ay sa ABS ung maging Tapat na po.Nkakastress sila sobra.Baka naman matulungan ninyo ako mapaTV itong kawalang asikaso ng Camella sa mga client nila.Thanks
WHAT IS WRONG WITH YOU PEOPLE. NEVER NEVER PAY THEM ANYTHING UNTIL THE HOUSE IS DONE DO NOT LET THE BANK RELEASE FUNDS UNTIL THEY HAVE DELIVERED ON ALL OF THEIR PROMISES. . I wonder if the bank is in on the scamm also. Remember, you are a customer, don’t let them tell you how the cash disbursement will work, YOU TELL THEM. It’s your money. The bank wants to make you think that they are doing you a favor by loaning the money. DONT FALL FOR THAT. It’s a Business transaction. Remember whoever is holding your money is calling the shots.
Hi kamusta na po yung tubig sa Camella Baliwag? Talaga po bang may nananakawan pa rin kahit ang higpit na ng security? Nag iisip po kasi kami na bumili ng unit dyan. Thanks po
Any update on this? Gusto ko din sanang ishare ang horror story namin but iniisip ko pa lang na sstress na ako. May minor repairs din sa unit namin pero mamaya pa mag 1 year na hindi pa din ginagawa. I was wondering bakit ang babata ng mga engineer ni.Camella. We availed a rowhouse at Batangas last time I check hindi ma.approve ang linya ng kuryente namin dahil ang quality ng bahay e hindi pasado sa City Engineers Office at sa Fire Protection. Hindi kami makamove in dahil sa issue na yun hindi kami makapagrenovate ng bahay. That was last 2017 pa. 2018 na ngayon at andun pa din ang poor quality ng pinto namin, ang nayuping jalousy sa upper floor, ang maling kabit ng lock ng sliding window. It was minor pero were talking about QUALITY home here pero ended up Poor Quality at the expense of our pockets. A dream home was devastated.
Hi there,
So sorry to hear that you’ve been a victim of Camella also. To give you an update… NO, we never got the Aircon that was PROMISED to us and WHAT WAS DUE to us. And what can we do? This is why I don’t support Villars anymore because ultimately, that’s where I can at least get back from what their business has done to my family.
Hello,
It’s good that I get to read all of these as a prospective buyer but it’s sad that you have to experience that. I’m interested to know, since no one seems to recommend Camella from this trail, anong recommended niyo instead na developer say sa Bulacan area?
Camella has increased its development simply because they have the capital to do so and I think the upper management does not address issues like this immediately and they can afford to look the other way just because people are still forced to buy from them due to lack of other developers in most areas.
Just do your research and always be in communication with your Engineer and the contractors working in your house (talk to them and get the real details from them).
It’s July already and wala pa ding nabago sa complaints ko. I am having stress problems na. Should I seek an attorney for this matter para makuha na namin yung papers na binibinbin nila? I do not what to do. From what I read kahit sa HLURB mediation lang gagawin kahit magfile ako ng formal complaint regarding this. Please enlighten me. I also called BDO but wala daw silang magagawa since maganda daw record ko sa kanila dahil paying ako all they can do is to talk to account officer na tumawag ako sa kanila. Ang balak ko kasi sana ay wag magrelease ng funds kay BDO but yun nga, mukang record ko ang mapapasama. Gusto ko ng ipa TULFO ito sa sobrang stress ko.
I feel you! We were so stressed din nung time namin kasi enrolled na yung anak ko sa new school and wala pa kami matirhan. Wala lang ako kakilala na lawyer who will help me through it eh 🙁
ALSO, a Camella representative (via a fellow blogger) reached out and promised everything. PERO wala naman nangyari.
nakaka stress ang services sa Camella! ang tagal nila mag turn over pinapaasa lang mga buyers and napaka inconsistent nilang kausap! pasa pasa labg ginagawa nila sa mga staff. tatawagan mo ndi nasagot! worst!
Yes, you were right. We have the same observation. Ang babata ng mga engineers nila. I call them practicumers. Hindi pa professional makiharap sa client. Kaya palpak ang mga plano ng bahay. May 2017 bayad ko na ang full DP ko. Tinakbuhan ng unang contractor nadelay ng nadelay. Weekly kung binibisita ang Camella Solamente. Hanggang nagsawa na ako. Ang main concern ko is my carport. Grabe ang taas kahit trak di kayang umakyat. Ayaw na nilang gawan ng paraan yung septic tank na pagkataas taas. Hindi na raw nila pwedeng gawin, pero kung kami ang gagalaw ok lang daw. Wala pa ring balita sa turn over namin. Dapat pala hindi ko muna pinabayaran sa BDO. 4th month na akong nagbabayad ng monthly amort. Ang tatamis ng dila pag nagbebenta. I happened to see Manny Villar sa Vista Mall Sta Rosa. Sa sobrang inis ko gusto ko sanang tanungin kong nakikialam pa ba sya sa mga projects nya?! Nakakadismaya! Hindi porket low cost housing e low cost na rin ang quality ng serbisyo nila. Laging walang alam ang mga tao sa admin. Pag nag follow up ka ikaw pa ang magbibigay ng update sa kanila. Nakaka HB!
It’s so bad that you have to go through all these things. Same story. I wonder if Manny Villar or his kids even know these complaints! I bet they have all these savvy marketing executives and operations managers who sweet talk them all the time.
I really wish he’d hear/read us!
Ms Zynthia sa Camella Solamente ka din ba? Can we talk to each other regarding this matter? Sa Camella Solamente din kasi ako kumuha.
Hello, I am also a unit owner sa Camella Solamente. Same stress I’ve been going through with the Camella Homes. Nrelease na ng bank ang loan sakanila since Nov 2017, and until now wala pang nangyayari sa bahay namin! It’s almost been a year na! Pag nagfollow up ka sakanila, sobrang tagal ng response, mga once a month lang. Namove ng namove ang completion date confirmed nila with us. Nakaka inis. lahat ng plans ko back to PH (OFW here, btw) are based on the confirmed dates nila sakin dati! Nakaka disappoint talaga.
Kung hindi mo muna pinabayaran sa Bank yung loan mo sa Camella, what will happen? Magbabayad ka ng dire-diretso sa camella ba? kaso hindi ata papasok sa bank loan mo yung ibabayad mo sa camella, parang “thank you nalang yun”.
Hi Lanie,
I am not sure if it’s legal or allowed by banks at all. As long as may standing loan ka sa bank, you have to pay it no matter what your situation is with Camella- that’s how I know it ha. Maybe I’m wrong?
how about in camella sto. tomas, any issues too? planning po kc nmin kumuha.
It begins as a dream and now turning into nightmare. Kuwento ko lang pinagdadaanan namin ngaun sa Camella.
We were enticed by an agent si Ate Mel to buy a property from camella. Wala naman problema duon maayos naman si agent, nagrereply sa mga texts, maasikaso, maayos kausap in short.
After that we did contract signing the usual process and begin paying our monthly downpayment. We paid diligently on time without fail and applied for a loan as early as August 2017 ganun kami ka excited. Our account officer sorry pero magnaname drop nako so you can verify my story nabubully kasi yung iba na hindi daw totoo kuwento nila. So ituloy ko na our account officer Ms. MARY ROSE CITRON called me sa cellphone September and October 2017 asking kung naayos na loan and I said it is on process na. The bank then called me and said they will only release the loan after atleast 30% completion of the project. I visited the site wala ako nakita damo lang so I reported it to the account oficer nagulat din siya at iproritize daw nila. True enough by November 30% completed na yung bahay, ang bilis diba? Come December 2017 our loan was released we then went to star mall to sign some documents. We started paying our loan January 2018.
That was the last time we heard from our account officer or anybody from Camella Homes. Wala na kami narinig sa kanila after paying them the whole amount worth almost 8 MILLION PESOS.
So eto na yung nightmare part ng story. We visited the site March 2018, no improvement, no workers on site. So natural nagulat kami, I went to starmall to ask about the situation sabi matatapos daw nila in 2-3 months. We patiently waited until June 2018 and returned to the site, lo and behold… No improvement tengga pa din sa 30%, I went to starmall again ang sabi matatapos dw in 2-3 months… I know right parang deja vu lang diba? So kinabahan na ako at nagbasa-basa about Camella Homes, I was overwhelmed sa dami ng complaints sa kanila! I am also not an isolated case na delayed turn-over madami kami! What I learned sa mga nabasa ko e dapat meron ako proof sa mga sinasabi nila hindi pwede na verbal lang kasi babaliktarin ka nila in the end.
Come September 2018, 9 months after paying them almost 8 MILLION HARD EARNED PESOS which we will continue to pay sa bank hanggang sa 20 years nang buhay naming pamilya wala pa din improvement! Tinubuan na nang talahib yung loob ng bahay, nilumot na ang pader, kinalawang na din ang mga bakal. I went to starmall again, same story this time nga lang hindi na 2-3 months ang kuwento, 50% by end of September naman. To have evidence this time as if kailangan ko pa sa tagal ng delay ng turn-over na sobrang obvious naman na at this point diba? I emailed the account officer, MS. MARY ROSE CITRON and the engineer, MR. VIEL RIMANDO asking for an explation and timeline for construction and expected turn-over date. Hulaan nyo kung anu nangyari… No reply from both of them as in dead ma. I waited for a week after nun I emailed again and told them that I’m already contemplating to seek legal counsel if they will continue to ignore me. Ayun nagreply bigla si account officer na itatanong daw nya sa engineer kung bakit hindi ginagawa yung bahay namin this time pinasa concern ko kila Mr. VIEL RIMANDO, MR. HONEYBOY CATALAN, MS. MARY ARCILYN ELISEO. This was last week up to this day wala pa din ako nakukuha reply ni isa sa kanila so bukas pupunta nanaman uli ako sa starmall para magmakaawa sa kanila na tapusin na ang bahay namin na patuloy naming binabayaran sa bangko buwan buwan pero hindi pa namin natitirhan. Hindi man lang nila gawin kahit paunti unti meron lang kami makitang improvement kahit panu.
Pumunta uli ako sa site kanina nakakapanlumo wala pa din ni isang taong gumagawa ganun pa din mula nang iwan nila pagkatapos makuha bayad sa bangko. Kung gusto nyo nang abala at sakit sa ulo bili na sa Camella.
Hi there,
I can feel your frustration. There really is no way of knowing all these until your final down payment or the loan has been released because then, they (the developer) can afford to let you go and do the leg work. I do not recommend anyone to buy from Camella as well. If they have the money, invest somewhere else. Go for a different developer or ask for signed contracts every single step.
Ask for a signed waiver that they will finish this and that, and state a clear compensation should they not meet the deadline.
It’s really frustrating.
Hi just wanna get some advice, planning to buy but on all the comments i’ve read I am disappointed. Do you think it could happen also in camella sta. Maria? I need an advice and comments po. Thank you po.
Hi Shira,
I advise you to check on your potential neighborhood. Ask around the existing dwellers (if there are already) so you know their own experiences when they bought their homes.
But honestly, I would never advice anyone to invest in a Camella home anymore… unless that’s their only option.
If you can take your money elsewhere and live elsewhere, go for it.
All the demands and grievances here fell to Camella’s deaf ears.
Haven’t read all your complaints, pero it’s really frustrating kasi the money we are paying for is hard earned money, we complied everything. And the saddest part they keep on promising, sabi pa nila if you pay the monthly dp on time they will start to contstruct the house pero it’s very frustrating kasi the picture they sent is tinambakan lang ng mga hollowblocks sabi they started to lay out pero walang progress. Then they keep on posting on fb na they have rfo pero bago sana sila mag post try to check muna if they have clients waiting para maka move in na tulad namin we are renting kaya very stressful kasi if you are renting at the same time paying the dp ang sakit sa ulo…bago pa matapos ang dp i always ask for updates sa broker, na umabot sa point na sinabi ko bogus lang yata kayo, same with their admin ang daming reasons. I dont know where to file a complaint na di papabor sa side nila. It’s too late na, daming developer from qc di lang sila but because of maceda law we’re not protected pabor lang sa mga oligarchs like them.
Hi Jennifer,
I am not familiar with the Maceda law but sounds like it has to be amended. I agree that only these oligarchs are earning and reaping from our hard earned money. But for those who are already in too deep with Camella, we do what we can with whatever we have 🙁
Sadly, that’s the truth.
Sa Maceda Law, sa pagkakaintindi ko po, puwedeng makapag-refund ng almost 50% ang buyer sa kabuuan ng downpayement atleast 2 years. Ang hindi ko lang maintindihan kung sakop pa rin ng Maceda Law kung halimbawa nasa financial institution na yung loan like bank.
Share ko lang po. Naghulog kaming mag asawa ng DP sa Camella Orani Bataan. Payable ang dp for a year or 14 months then ang sabi pwede ng lumipat. Natapos kami last year pa. Hiningi lahat ng requirements. Guess what? Mag iisang taon ng tapos ang dp, nasa kanilang lahat ng papel. Di pa rin kami nakakalipat. Kesyo pinapasa na daw sa mga bangko ang loan. Ang daming bangko sa pinas impossible naman na walang mag approve sa amin dahil nasa Canada naman ako at sa awa ng Dios medyo ok ang sweldo. Nakatayo naman na ang bahay. Townhouse kc. Ang dahilan lagi, nasa bangko na daw ang application ng loan blah blah blah.
Ang isa pang nakakainit ng ulo ng nagfollow up ang asawa ko, bigyan daw sila ng mga updated na mga requirements! Ang titino di ba?? Di man marunong mag update kung ano na ang nangyayari sa loan tapos ang lalakas ng loob na manghingi ng mga updated na papales. Nalilipasan ng panahon pati ang mga papeles na hawak nila Sa bwisit namin , inistop namin ang pagbabayad last february. Sabi namin irerefund na lang ang nahulog which i know sakit na naman ng ulo na makipagdeal sa Kanila.
Hi Grace,
This is very sad. Did you have a sales agent when you first bought the house? If so, he/she can help you with your concerns dapat. When we were having problems, at some point the agent helped us patch through our concerns to the admin.
Your husband might need to go to the admin office ALL THE TIME to follow up. Basta make sure lahat nang napag usapan should be put in writing. If there’s one thing I learned, DAPAT EVERYTHING IS IN WRITING.If di nila gagawin ang document, ikaw or kayo mismo gumawa and let them sign it.
Hi! This is about Camella-Trece in Cavite. Dapat June 2018 pa ung turnover ng unit pero until now wala pdin authority to move in. Any thoughts? Help?
Wow. Joining the club because I never learn having a Camella property in Daang hari and now Crown Asia. Pare pareho lang. Pera pera lang talaga. Pagkatapos makuha ang pera, wala na.
More than a year na construction ng crown asia namin. Till now wala pang scheduled turnover dahil madami palpak sa punchlisting. Hopeless din to complaint dahil wala din ginagawa.
Kumuha din ako ng housing loan sa Camella Arpil 2016, hangggang ngayon di parin start ang construction hindi parin marelease ng BDO yung fund dahil hindi sa Camella. I asked questions to Admin via email pero yung sagot nila palaging paligoy-ligoy. Pwede pa kayang ipull out ung na down at amortization na nabayaran namin for 6 months? Nawalan ako ng gana sa Camella. Yung officemate ko na nakakuha sa Bulacan may problema din sa Wiring na nakabaon sa lupa hindi safe at ang poso negro ng toilet at sink ay iisa kaya nangangamoy pati ung sink. Lumalabas din ung bulate sa tiles sa CR dahil mukhang hindi nasementuhan ng maayos bago lagyan ng tiles. Very disappointing 🙁
Nakakuha din kami ng bahay sa Camella Bucandala Phase 4 Imus Cavite nung April 2015. Hanggang ngayon di parin start ang construction hindi marelease ng BDO yung loan dahil sa Camella. We end up paying our monthly amortization thru Unionbank every month. Yung officemate kong nakakuha sa Bulacan sinabing wag ako kukuha sa Camella dahil sub standard yung ginamit na materials, Water System at ang poso negro ay iisa para sa toilet at sink at naaamoy yung baho sa sink. Yung tiles sa CR lumalabas yung lupa mukhang hindi nasementuhan ng maayos yung sahig. I’m afraid na habang tumatagal nag aaksaya lang pala ako ng oras at pera sa nakuha naming bahay. Can we still a refund for DP at previous amortization? Any help please?
omg! I’m planning to buy a house & lot in Camella Provence, suddenly napaisip ako when I read all about the negative feedback . buti nlang nag basa basa ako ng mga reviews. guys, how about rockavilla realty do you heard this developer?
Hi, I’m an OFW in Dubai and I’m about to reserve a house and lot in Camella Homes Subic Alta. I’m now too anxious to pursue the venture, just by reading the thread. It pains me to see all of you go through this. I hope everything is well and good now. I’m still thinking whether to get one or not. 🙁
Hi Faye,
If there’s no one you can trust who’ll be watching the contractors from Day 1, don’t get it— just don’t.
May I know if anyone of you, property owners, have already started paying your real estate property taxes? When did you start paying them? I’m from Camella Silang. I just need to know how to go about this. I paid our taxes already but some friends told me I should not have paid yet since the TCT is still under Household Development Corporation but fully paid by BDO already since it was mortgaged to them. We are awaiting for the transferring of TCT to our name.
The TCT was already transferred to our name when I started paying for the taxes that’s a few months after we signed the acceptance letter and turn over.
Hi,
Camella is a rip off, cheap fittings in plumbing, cheap tiles, poorly constructed houses, cracking inside and out of walls ceiling cracked falling down, why did not finish support ceiling to roof, pathetic attitude Camella joyao Joyao numancia Aklan. 4 years of problems, plumbing, leaking roof. Do not buy Camella, waste if money, take your hard earned money promise to build a good home, they are a bullshit company. Again do not buy Camella repeat do not buy Camella, you will regret dealing with these uncaring, belligerent, bastards who are a disgrace to genuine developers.
Phil Higgins
Joyao Joyao
5/5/2019
We bought a property at camella bucandala phase 5 last december 2017, and we finished paying the downpayment january 2019. Preselling siya so magstart daw ang construction by 3rd quarter of 2019, honestly hindi kami familiar ng asawa ko sa mga patakaran sa bank loans. Until now, we haven’t paid any monthly amortization since hindi kami maApprove sa banko dahil wala pa nacoconstruct dun sa bahay. Camella wanted us to pay yun inhouse financing nila which is almost 70-80% is mapupunta lang sa interes. We refused to pay it kasi ang reason namin is they assured us na tutulungan nila kami na mag apply ng loan sa bangko at hindi naman kami nagkulang ng reminder sa kanila ilang buwan pa lang bago matapos yun downpayment. Ano kaya yun possible scenarios na pwede namin harapin? Or ano yun mga consequences ng pagrefuse namin na magbayad nung inhouse financing nila? I hope matulungan niyo kami..
Hi Dana,
As far as I know, you can still refund a part of the down payment (less the reservation fee) if hinde na kayo tutuloy sa pag kuha nang bahay especially na hinde naman pala kayo natulungan sa pag loan. Better talk to your broker ASAP.
Hello,
Ano pong update sa case niyo? We are also in Bucandala Phase 5. May 2018 kami nag start magabayd ng DP tapos nagbayad na rin kami ng 1 year in house sa kanila, pero di pa rin na-construct ung unit namin. I refuse to pay na kasi nagkakalukuhan na, sabay pa ung pandemiya patong-patong na ung binabayaran namin at renta ng bahay. Ano po action ginawa niyo? Please share po..TIA!
I didn’t knew about it until 4 years ago when my friend came home from abroad and rented a house at Camella, I came to visit her the next day and had brought with me some food to cook for her to be able to eat Filipino dish again but much to my dismay they really don’t have kitchen only bathroom so it was really hard for us to cook in there and we end up dining outside since we really are hungry.
We finished the DP for Camella Bulacan last year November pa. Till now wala pa din nakatayo na house. Hindi namen maapply sa pagibig loan. Reason nila dahil daw sa covid. That’s unacceptable! They offered an RFO unit (2015 pa na-construct!) they require a spot payment for the cost difference since upgraded unit sya at hindi namen afford. We want to ask for refund na lang sana para dun sa nahulog na DP. But we don’t know the process. Wala din alam yung agent na kausap namen. Hope anyone can enlighten us.
Nagbayad naman kame on time at sila yung delayed. This is so frustrating na kapag yung buyer delayed, may penalty. Pero kapag sila delayed ng turnover walang choice, ikaw pa din magaadjust? 🙁
I am having the same problem on Camilla like everyone here.This kind of problem need to stop.Their house is not so cheap and y’et we been treating like this.Can someone knows how we Can complain properly ..
If anyone is reading this note, I share your frustrations, having similar issues with CA. House been handed over last 2016, which supposed to be 2015 (red flag already), then followed by lots of issues (ie. Quality issues, poor workmanship, etc.) then just this year, we are experiencing integrity issues on the concrete slab/ ceiling, just above the garage.
Please if anyone who agrees to put an end to this bullying/ misconduct/ haughty demeanor, please get in touch with me, 09772474620. Lets work together and address this concerns as a community. Look forward to hear from you
Same what happened to me Camella Home Cauayan City Isabela. Hnd pulido ang trabaho nila tapos pagpasapasahan kp nila kpg may concern at may nakakapasok sa unit ko at gumagamit ng CR khit nkasarado ang bahay. Hnd safe. Rude pa ibang head staff nila. Super disappointed!
Same here, there are no words to explain how frustrated we are from this real estate company who claims to be prestige and helping middle families realising their dreams…
One of the many propagandas especially owned from someone who sits in the Senate. Im disgusted and just hope Karma will hit them hard
anyone here who has property in aventine taguig? bought our townhouse back in april 2017 pa and haggang ngayon ndi pa din tapos.
Good day.. tanong lang po.. 3months ko na po ksi hndi nbbyran yung sa akin dto sa lessandra cauayan, mgpapaassume balance na po sna ako.. but medyo d ko po maintndhan yung process.. pnapabyran pa po nla sa akin yung 3months na naiwan ko pra dw ma approve ang new buyer.. does anyone know po pano ang process ng assume balance? may mababawi pa po kya ako sa mga nahulog ko na po?
May I know if you talk to your laywer when this is happening? Did they ever advise you on what to do?
Same stories here in Camella, Alta Silang. Seems that the stories repeat themselves regardless of location. In addition, their puppets, Globalland are a disgrace to property management. Sadly it appears that HLURB are unwilling to actually manage this contractor and its minions. What options do homeowners have to get restitution of multiple common complaints? At least DENR came in and shut down there illegal burial of garbage. Pity HLURB don’t have similar ‘bite’
All very Sad
Thank you for this page.
Just want to ask if anyone also have a bad experience with the cancellation of property at Camella? Please share.
We have requested for cancellation and it’s been 5 months. Their last response was 2 months ago saying it is still for approval of management/ legal etc. The account holder just ignores our email when we asked for an update.
Very poor and unprofessional customer service.
any updates?
And sadly after a lot of Frustrating events mula umpisa hangang sa pagbabayad ng monthly. When you finish paying and its time na to follow up docs. Bagong kalbaryo nnmn ulet sa pag follow up.
20 years here La marea san pedro. Wala pa dn title.
I suggest you also get yourself ready for that time.
Hopefully it wont happen to you as well
Masarap nga ang higa mo.
Bayad ka na, hindi pa dn sayo.
Some good reads regarding the Villar family and how they run their “business”.
https://www.reddit.com/r/Philippines/comments/9u918p/a_longshort_history_of_why_the_villars_are_the/
https://www.complaintsboard.com/camella-properties-deception-c260455
https://twitter.com/roycanivel_inq/status/1401714079312453639
Hi Arlene,
I also experience issue with the title. My bank loan is still pending due to tech documentation as per Registry of Deeds. Now, BDO requires title and 100% done construction, which is obviously fair. As per Camella, it may take til end of the year. Kaka frustrate.
Can we share contacts I need like yourself to contact about my issue with Camella.
Apparently their so called “customer care champions” are not really deserving to hold their title. I’ve been coordinating with them our apporval of house plan and copies of other technical plans. So far, if matagal sumagot or no reply at all. ilan na sila naka CC sa email ko pero deadma lang. Nagpapa-approve ako last October 2021 pa until now April 2022 partial approval pa din.
So sa mga plano bumili sa Camella, don’t waste your time. THEY HAVE THE POOREST AFTER SALES SERVICE!
So until 2022, there’s a lot of complaints in Camella? All of the people who shared their comments experienced disappointment and frustration with them. A company with poor & unprofessional customer service, can’t commit with timeline and can’t accept mistakes, but they have the audacity to penalize people ridiculous amount of interest. Now, there are 2 Villars in the Senate, but the problem with Camella is still a pathetic problem and I think as a hopeless case.
Same frustrations, same sentiments here from Camella Groves at Camella Provence.
Idagdag ko lang yung experienced ko are the following;
1. Turned over last December 2021, nagpa alteration ako ng house immediately
2. Sabi sa turn over, 60 days ang water installation and 45 days and electricity
3. Natapos ung alteration ko ng March 2022, without water supply. Yung electricity was supplied sa service post nila
4. Pinayagan nila akong mag move-in temporarily para lang malipay mga houseled belongings ko
5. Pinayagan din nila akong magpa deliver ng mga ornamental plants dahil ang sabi nila by March 2022 okay na yung Prime Water
6. But up to now nganga pa rin ako kakaintay sa Primwe Water
7. I ended up na hanggang ngayon, nagpaparasyon pa rin ako ng tubig which is much costly. Haysssss…
Hello, thank you for this page. Camella Subic, walang gumagawa ng mga bahay dun kahit na marami ng tapos ng DP katulad namin. Sabi ni BDO no loan release until 100% completion, and paulit ulit si Camella na nakaline-up ang unit for construction pero hanggang ngayon walang approval, and pinapacheck ko sa parents ko if may gumagawa ng mga units dun pero wala daw. Very unprofessional.
Started Camella Quezon build prior to pandemic. Once pandemic happened we understood it would delay the build. Camella kept rushing to complete the home and used 3 different contractors. Once the turnover was complete we ran into the below issue.
1. One of the upstairs C/R did not have a pipe connected to the other pipes in the house and began leaking once we final used it.
2. They used 2 different tiles on the bathroom floor that we didn’t choose.
3. The grout work looks like a 2 year old did it. “If I can upload photo I will share it”
4. Paint is bubbling and pealing in one room.
5. Electrical outlet/switch stop working with 6 months.
6. We are only allowed to use StreamTech internet provider. Which is only second to PLDT for cost. The funny thing is that they force us to use this company that stated they cannot provide the service in the phase I am located.
7. The office workers cannot think outside the box.They will only stay to file a complaint. They will not follow up with you and keep you informed.
A coworkers wife told use not to buy Camella and I didn’t listen so now I’m stuck in a hole I put myself in.
***The home warranty is for 30 days. The says a lot about their product. The length of the warranty shows that they use low quality resources. Think about how long Samsung, Apple or Honda warranty is. The can give you a long time because they know it last compared to a Camella home.
If you want to spit in your own faces; then buy a Camella home.
Hello po. I’m having problems din sa bahay ko under Crownasia naman kami.Poor quality talaga sya. Iyong ceiling sa garage nagcracrack na, may tumutulo pa sa dining area kapag umulan ng malakas. And naka-inhouse pa kami. Do you know a real estate lawyer po? Since Inhouse kami, I was not able to pay for 5 months, nung kasagsagan ng pandemic 2021-2022. Nakikipagcoordinate ako sa kanila kung magkano na ang need kong bayaran for those missed months before pa ako mag-issue ng bagong set ng checks, and syempre restructed and new amount of monthly amortization. From Oct 2022 to January 2023, wala silang maibigay na new computation. Twice lng nagreply sa mga emails at follow-ups ko. By early Feb, may dumating na demand letter, sabi sa sulat 1 year na akong d nagbabayad. I have sent bank statement on what check and when those where deducted sa bank account ko. I even went to their office pero d ako hinarap since need daw ng appointment (Camella RMG shaw), and wait ko na lang ang computation and they’ll sent it thru email. I followed up again and again . Sabi iyong supervisor on maternity leave daw so walang mag-aapprove and nasend na daw sa Accounting office iyong concern and waiting for their reply sabi ng accounting officer ko.Which is nakapagtataka naman since dapat may access sya doon at alam nyang gawin. That was end of March.Tapos today I received another demand letter. Included na ang Oct 2022- May 2023. With interest. I’m willing to pay the interest and missed payment since Oct 2022. Pero puro sila “we will email you back”. How to issue check and pay the new monthly amortization kung walang ibinibigay na amount What’s the best thing to do? Wala rin pong magawa ang DHSUD. Nastress na naman ako kanina.